Privacy Policy
Southeast Doors Online Ltd
This Privacy Policy explains how Southeast Doors Online Ltd collects, uses, and protects your personal information when you interact with us. It outlines what data we collect, why we collect it, how long we retain it, and your rights under UK data protection law.
1. Who We Are
Southeast Doors Online Ltd
Gibraltar Farm, Ham Lane
Gillingham, Kent, ME7 3JJ
United Kingdom
Telephone: 01634 913001
Email: paulk@southeastdoors.co.uk
We are responsible for ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect, Use, and Why
2.1 To Provide Our Services and Deliver Goods
We may collect and use:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Website usage information (including user journeys and cookie tracking)
- Photographs or video recordings
- Identification documents
- Information relating to compliments or complaints
2.2 For Service Updates and Marketing
We may collect and use:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images (photos or videos)
- Purchase or viewing history
- Website and app user journey information
2.3 To Comply With Legal Requirements
We may collect and use:
- Name and contact information
- Identification documents
- Financial transaction information
- Any other personal information required to meet legal obligations
2.4 For Queries, Complaints, or Claims
We may collect and use:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Customer records
- Financial transaction information
2.5 For Invoicing and Account Management
We may collect and use:
- Names and contact details
- Date of birth
- Purchase or account history
- Payment details
- Identification documents
- Photographs or video recordings
- Records of consent (where appropriate)
- Marketing preferences
- Financial transaction information
- Website usage information
- Information relating to compliments or complaints
3. Lawful Bases for Processing Your Data
Under UK GDPR, we must have a lawful basis to collect and use your personal information. We rely on the following:
Consent
Where you have given clear permission for us to process your personal data.
You may withdraw your consent at any time.
Contract
Where processing is necessary to fulfil a contract with you or take steps before entering into a contract.
Legal Obligation
Where we must process your data to comply with legal or regulatory requirements.
4. Your Data Protection Rights
You have the following rights under UK data protection law:
- Right of Access – Request copies of your personal information.
- Right to Rectification – Ask us to correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your personal information in certain circumstances.
- Right to Restrict Processing – Ask us to limit how we use your data.
- Right to Object – Object to certain types of processing.
- Right to Data Portability – Request transfer of your data to another organisation or to you.
- Right to Withdraw Consent – Withdraw consent at any time where consent is relied upon.
We will respond to requests within one month.
To exercise any of these rights, contact us using the details above.
5. Where We Obtain Personal Information From
We may collect personal information:
- Directly from you
- From previous employers (where relevant)
- From market research organisations
- From providers of marketing lists and related services
6. How Long We Keep Your Information
We retain records for a minimum of 6 years to comply with legal, accounting, and contractual obligations.
After this period, data is securely deleted or anonymised unless further retention is required by law.
7. How to Complain
If you have concerns about how we use your personal data, please contact us directly so we can resolve the issue.
If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. The latest version will always be available on request or via our website.
Last Updated: 23/02/2026
